Spanish Account Advisor

Role Purpose:

Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard.

Key Accountabilities:

Own and manage the client relationship: resolving calls efficiently and effectively. 

- Ensure service level agreements are met and maintained.

- Work as part of a team to ensure offering world-class Customer Service at all times.

- Be proactive in regards to the improvement of processes and procedures.

- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.

- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.

- Mentor and support new employees.

- Use the job tools (telephone and computer) effectively.

- Meeting service level in handling all transactions measured through productivity reports.

- Accuracy in handling all assigned tasks.

- Attendance and punctuality.

- Maintain professional work relationships with colleagues, supervisor and manager.

- Teamwork spirit.

- Flexibility.

Person Specification: Technical Skills/Professional Expertise: - Customer service oriented.

- Discipline & strict compliance with policies & procedures.

- Ability to learn, seek knowledge and self development.

Technical Skills:

- Fluent Spanish

- Strong verbal communication skills.

- Demonstrates a positive, enthusiastic, friendly attitude.

- Ability to work on a 24 hours shift basis that will include night hours.

- Proficiency in using MS Office application

Job Type : Full-time

Closing Date : Ongoing apply now

MS SQL ADBA Senior Engineer

·         Manage the platform backend servers. In addition to 

database tuning and performance monitoring.

·         Take care of the database design and its implementation.  Implement and maintain database security (create and maintain users and roles, assign privileges).

·         Follow-up on the daily health checks and fix problems once they appear on a server.

·         Ensure to meet the systems availability for all the backend systems excluding planned outage.

·         Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA.

·         Clear notification for any production problems - IR report

·         Escalate and communicate raised issues from Vodafone OpCos to the 3rd line of support.

·         Keep up to date with the new product versions and new releases.

·         Transfer the knowledge to the first line of support.

·         Transfer the knowledge to the new comers in the second line support team.

·         Ensure to use the preproduction environment for testing activities before launching a new service.

·         Ensure to maintain the preproduction environment similar to the production platform.

·         Ensure to maintain the preproduction environment availability for all the backend systems excluding planned outage.

·         Manage installing and upgrading software. This includes the deployment of new shipments.

Education:

·         BSC in Engineering or Computer Science

Work Experience:

·         Minimum 6 years IT working experience 

·         PC Knowledge:

·         Professional Level

Technical skills:

·         MCITP: Enterprise Administrator for Windows Server 2008 certificate is mandatory

·         MCITP: Database Administrator 2008 certificate or MCITP: Database Administrator for Microsoft SQL Server 2005 is mandatory

·         Experience with Microsoft SQL Server 2005 or 2008 is mandatory

·         Experience with Microsoft Cluster is mandatory

·         Web App architecture is mandatory

·         General applications operational skills (troubleshooting, scripting) is mandatory

·         CCNA certification is preferred

Location : Smart Village C3 Smart Village C3  Giza 

Job Type : Full-time

Closing Date : Ongoing apply now

Analyst Programmer

Role Purpose:

Development

•Work within a team to design and develop software applications according to user requirements and technical design specifications.

•Testing

•Assessing the progress and effectiveness of the test effort

Researching

•Research, evaluate and recommend different tool sets, applications and emerging technologies.

Reporting

•Reporting and on time escalation of production problems.

Key Accountabilities:

Development

•Work within a team to design and develop software applications according to user requirements and technical design specifications.

•Develop and execute test scenarios and work on fixing bugs and problems.

•Adhere to software standards and QA methodologies and processes.

•Evaluate, prioritize, and ensure accuracy, and log problem fixes or workarounds.

•Responsible for developing and testing components (and the test components), in accordance with the projects adopted standards, for integration into larger subsystems.

•Create product artwork that is included as part of the product packaging.

Testing

•Assessing the progress and effectiveness of the test effort

•Advocating the appropriate level of quality by the resolution of important Defects

•Advocating an appropriate level of testability focus in the software development process

Researching

•Research, evaluate and recommend different tool sets, applications and emerging technologies.

Reporting

•Reporting and on time escalation of production problems

Education: Bachelors Degree in computer science and/or engineering or equivalent 

Work Experience: 

• 2+ Years work experience in the software development field.

• Experience in designing and implementing enterprise software systems (2+ projects of medium-large systems)

Personal Skills:

• Good analytical skills

• A challenging and enquiring mind

• Attention to detail and tenacity

• Good communication skills are important.

Technical skills: 

• Diagnostic and problem solving skills.

• Object-Oriented analysis and development experience.

• Excellent knowledge of core Java.

• Very good knowledge of J2EE.

• Excellent knowledge of HTML.

• Excellent knowledge of java script.

• Excellent knowledge of JSP and Servlets.

• Good knowledge of XML/XML parsing.

• Very good experience of Web development techniques, with working knowledge of WEB-2.0 and Ajax.

• Excellent knowledge of SQL.

• PL-SQL is a plus.

• Good knowledge of DB design.

• Fair knowledge of WebService concepts and development.

• Good knowledge of Object Relational Mapping techniques.

• Good knowledge of Unit Testing techniques.

• Good knowledge of Enterprise Application Servers.

• Good knowledge of Version Control Tools.

• Familiar with SDLC and development processes and methodologies with experience of team based development (Agile knowledge is a plus).

• Fair knowledge of design patterns.

Location : Smart Village C3 Smart Village C3  Giza 

Job Type : Full-time

Closing Date : Ongoing apply now

وكلاء شركة فودافون مندوبي تسويق وبيع لمنتجات الشركة

في إطار تنفيذ مشروع قريتي بالشراكة مع جمعية علشانك يا بلدي بالقاهرة والممول من مؤسسة فودافون للتنمية الاجتماعية.

تعلن مؤسسة معاً للتنمية والبيئة بالمنيا عن البدء في استقبال طلبات وملئ استمارات الراغبين في العمل من شباب الخريجين لدي وكلاء شركة فودافون كمندوبي تسويق وبيع لمنتجات الشركة, وذلك من خلال:

1 – تسهيل فرصة الحصول على وظيفة فى افرع وكلاء شركة فودافون (مرتب شهري ثابت – حوافز انتاج – مواصلات).

2 - توفير قروض صغيرة للشباب من خلال حصولهم علي دراجة بخارية لتخفيف أعباء الانتقالات.

3- تدريب ورفع قدرات ومهارات الشباب المرشحين للوظيفة ودعمهم فنياً وذلك لتحسين قدراتهم فى النجاح لإدراة المشاريع.

شروط التقديم:

1 - شباب من سن 21 سنة إلى 35 سنة.

2 - حاصلين على مؤهل تعليميي (مؤهل متوسط - مؤهل فوق متوسط - مؤهل عالي).

3 - لديهم رخصة قيادة دراجة بخارية إن وجد.

4 – لدية الموقف من التجنيد.

5 – أن يكون من سكان هذه المناطق.

مركز مغاغة


مركز بني مزار


مركز ملوي


مركز ديرمواس

مغاغة - منشأة لملوم – طمبدي – الشيخ زياد – دهروط – نزلة دهروط – أشنين النصاري – بني خلف


بني مزار - القيس – طمبو – السعدية – الشيخ عطا – منشأة القيس – بني على – منشأة جلال – السنارية – أم الساس – منشأة بكير – إبشاق الغزال – معصرة حجاج – بلة المستجدة – نزلة جلف


ملوي - دير البرشا – دير أبو حنس – البرشا – تندة – نزلة تندة – سنجرج – أم قمص – نجع مركب – معصرة ملوي – جلال الشرقية – الشيخ حسين – الريرمون


ديرمواس - تل بني عمران – الحاج قنديل – العمارية الشرقية – العمارية الغربية – جزيرة تل بني عمران – كفر خزام – تل العمارنة الغربي – منشأة سمهان – منشأة خزام الغربية – نزلة سعيد – الحسابية – بني عمران – نزلة سمهان – السوالم – طوخ

على من يرغب فى التقدم للحصول على الخدمة يرجى الحضور إلى مقر المؤسسة ومعه
(صورة شهادة الميلاد الرقم القومي – صورة البطاقة الشخصية الرقم القومي – صورة المؤهل التعليمي – صورة شهادة المعاملة العسكرية – صورة رخصة قيادة الدرجات البخارية إن وجد)

العنوان: شارع مديرية التربية والتعليم المتفرع من شارع طه حسين عمارة 8 شقة 8 الدور الرابع - محافظة المنيا

مسئول الاتصال بالمؤسسة

وفيق عدلي

تليفون / 0862321443 - 0862321700
موبايل / 0103097003
اغتنم الفرص حيث أن الاماكن المتوفرة قليلة جداً جداً جداً

sales Executive

sales Executive

Vodafone - Maadi (Egypt)

Job Description

Grow revenues – achieve targets.

Segment / territory revenue.

Perform continuous Account Management (Industry knowledge- Visiting & calling account on regular basis- Understanding & filing account profile- Industry forecast), and guarantee customer satisfaction.

Develop new revenue streams through Mobile Plus and new projects.

Push Tailored and on-shelf products in segment.

Delight Our Customers.

Initiate and close new business projects, in coordination with other related departments

100% voice & Solutions quota.

Increase segment revenues

Promote proactive approach and knowledge sharing.

Creativity and practical initiatives

Enhance technical capabilities.

Up to date and timely feedback on required tasks

Teamwork effectiveness

Desired Skills & Experience

Education: BA in Business

Work experience: 1 -2 years of sales experience with an understanding for overall business/ customer development, including prospecting.

PC knowledge: Computer skills (MS Outlook, Excel, Word, PowerPoint).

Personal skills: Negotiation, communication skills, organization skills, presentation as well as time management.

Company Description

Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings, joint ventures, associated undertakings and investments.

The Group's mobile subsidiaries operate under the brand name 'Vodafone'. In the United States the Group's associated undertaking operates as Verizon Wireless. During the last two financial years, the Group has also entered into arrangements with network operators in countries where the Group does not hold an equity stake. Under the terms of these Partner Network Agreements, the Group and its partner networks co-operate in the development and marketing of global services under dual brand logos.

Additional Information

Posted:January 29, 2013

Type: Full-time 

Experience: Not Applicable 

Functions: Sales 

Industries: Banking, Telecommunications, Insurance 

Job ID:4730470

Apply Online :- http://www.linkedin.com/jobs?viewJob&jobId=4730470&trk=jobs_seeking_view_job&goback=.vjs_4737586_%2A2_%2A2_%2A2_true_%2A2