Job details
Hiring Company
Telecom Industry
Location
Cairo, Egypt
Job type
Customer Service
Employment contract
Full Time
Minimum experience
< 2 years
Minimum education
B.E.
Approximate salary
Negotiable
Job Responsibilities:
Handle all the inbound calls of the Technical support queue to assist customers with technical inquires or problems related to 3G services & internet services including reaching the highest points of customer’s satisfaction.
Handle all incoming calls related of the technical support.
Escalate problems, provide relevant feedback to the right channels & recommend claims for eligible customers.
Provide the customer with proper technical solutions in order to solve his problem.
Use the available methods & tools to develop the skills & information to fit the customer requirements.
Apply appropriate actions to control telephone calls in order to achieve accepted service level.
Conduct training sessions to call center staff to transfer the gained experience.
Help the outbound team to handle some relevant issues such as the backlog & trouble tickets.
Act as floor delegate by handling different assigned tasks such as escalated calls, report the outage, and ensure smooth work flow.
Deactivate hotlines.
Decide after troubleshooting USB Replacement.
Recommend Deactivation of the service in specific cases.
Job Requirements:
University Degree (engineering / Computer science).
Minimum 0 to 2 years’ Experience (Previous experience in a relevant position is preferable).
Very Good Computer skills & MS excel is required.
Very Good in Arabic & English (Reading, Writing & Oral).
Certified in related job programs (CCNA, N+, MCSA).
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